Procedures for Resolving Student/Parent Complaints and Grievances

Llano Independent School District has established the following procedures to assist in resolving concerns and complaints.

 

Complaints must always begin at the level in which the concern occurred.  LISD encourages students and parents to discuss their concerns and complaints first through informal conferences with the appropriate teacher, principal, or other campus administrator in accordance with Policy FNG(LOCAL).

 

If an informal conference regarding a complaint fails to reach the requested outcome, the student or parent may initiate the formal process by timely filing a Level One complaint form (See below) at the campus level as described in Policy FNG(LOCAL) and Policy FNG(LEGAL).

 

 

 

If the student or parent did not receive the relief requested at Level One, the student or parent may request a conference with the Superintendent or designee to appeal using the Level Two Appeal Notice below as described in FNG(LOCAL) and FNG(LEGAL).

 

If the student or parent did not receive the relief requested at Level Two, the student or parent may appeal the decision to the Board of Trustees using the Level Three Appeal Notice below as described in FNG(LOCAL) and FNG(LEGAL).